BTE ... Barcelona Travel Egypt
Online Payment Policy
Credit Card payments collected by myfatoorah and Its name will appear on your credit card statement as an international money gateway authorized in Egypt. All payments are due upon receipt. If payment is not received or the payment method is declined or charged back then the buyer forfeits the ownership of any items purchased If no payment is received or if a chargeback is made by the buyer after the tour date then our third-party Myfatoorah has the right to dispute it.
Travel Permits :
when you book a trip with us You need to send us a copy of your passports via E-mail and room number In order to make and arrange the security travel permits. without this, we will not be able to confirm your trip.
Cancellation Policy :
Daily Trips, over day trips or overnight trips by Cars Free cancellation up to 24 hours before the activity starts
Transfers:
Free cancellation up to 24 hours before the activity starts
Trips by flight:
the cancellation fees on all domestic flights in case you book a tour and you would like to cancel it at any time before starting your tours. The cancellation fees of domestic flights are subject to the airline’s cancellation policy which changes from one case to another. The rest of the paid amount will be refunded after deducting the airline tickets cancellations fees.
Nile cruise:
Free cancellation up to 8 days before the activity starts Between 7 and 4 days before your arrival date, 75% of the entire tour price will be deducted.
Refund:
A refund will normally be made to the same card account and using the same method as the original payment. No refunds are possible for No-Show.
TIPPING KITTY:
Tips: This is a customary attitude for expressing one’s satisfaction with good services rendered to him by staff on duty with him. We advise if you are willing to offer it, this would be great – if not, you are not obliged to do it
Complaints :
If you have a complaint while you are in Egypt. Please notify the company (Marsa Alam tours ) immediately, as most problems can be solved on the spot, if you feel your problem has still not been resolved please call the chairman of the company, but if after you return home you are still not satisfied you must e-mail us at info@Marsaalamtours.com or contact us via WhatsApp +0112354004
Acceptance Of The Agreement:
The contract constituted by the Company’s acceptance of the Client’s booking subject to these Booking Conditions shall constitute the entire agreement between the Client and the Company, so the payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.
Accommodation:
Unless otherwise stated, generally it is based on two persons sharing a room (twin sharing). A room for a single occupant is available with an additional supplementary rate. Hotels and lodges are named as an indication/guide of category and rooms may be reserved at similar establishments. Published prices are based on tariffs and other costs prevailing at the time of printing, and are subject to change without notice.
Responsibility:
We act only as an agent for the participants in regard to travel, whether by railroad, boat, aircraft, or any other convenience, and assume no liability for injury, illness, damage, loss accident, delay, or irregularity to a person or property resulting directly or indirectly from any of the following causes; -Weather, acts of God, force major, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes of any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.
Special Requests:
If the Client has any special requests, he should inform the Company at the time of booking. The Company and its suppliers will try to meet such requests but, as these do not form part of the Contract, the Company does not guarantee to do so, including for pre-bookable seats. If the Company confirms that a special request has been noted or passed to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to meet it. The Client will not be specifically notified if a special request cannot be met. The Company does not accept bookings that are conditional on the fulfillment of any special request.
Children Policy:
For the Tours only ( hotels, cruises, and flights children’s policies are subject to their conditions).
0 – 1-year-old Free of Charge
2 – 5 25% of total tour cost
6 – 11.99 50% of total tour cost
+12 Are considered adults
How to reach us?
Head Office
Cairo, 24 Obour Buildings, Salah Salem Road, 10th floor 11828.
Email: info@barcelonatravelegypt.com
WhatsApp: +20 1123540004
Tell: +20 1000863040