Complete Problem:Good Afternoon, Since the 1st mortgage payment, Quality features many times affirmed that they was using my personal commission so you can a special target. We emailed the borrowed funds manager XXXX XXXX, forwarded the latest emails acquired from Caliber saying that they had obtained my percentage but was basically applying my personal fee in order to a good target that’s not my own. Characters and you may constant phone calls so you can customer service has but really to help you rectify this example.
Criticism Details:
I submitted all the documents for my homestead exemption. There was nothing in any of my loan documents that stated that they would continue to collect taxes from me. They continued to do so and after several conversations via phone and email to Representatives of caliber, I was unable to get them to stop collecting money from me that I was not liable for. They claim that they are legally able to so since, in the state of Nebraska we have to refile every year for the homestead exemption. This may be true but I don’t think this gives them the right to collect money from me that I am not liable to pay due to both a state and federal law that excludes me as a XXXX person to pay home taxes!!